Frequently Asked Questions

Have a question? We’re here to help. Below are some frequently asked questions from customers. Can’t find what you’re looking for? Feel free to reach out.

  • Do Maty's Cough Syrups Need to Be Refrigerated?

    There is no need to refrigerate Maty's cough syrups. You can store them at room temperature. However, the honey, which is the main ingredient in our cough syrups, may get thicker over time. So be sure to shake yours vigorously before each use to loosen it up a bit!

  • When Should I Take Maty's Acid Indigestion Relief And How Often?

    Most people take our acid indigestion relief syrup at the first sign of that burning feeling they get in their chest and throat. Since it usually works within the first 5 minutes after taking it, that is an excellent way to use it. However, many people use our Acid Indigestion Relief as a preventative before they eat foods they know will cause indigestion. This helps to prevent heartburn in the first place. Over time, it even helps improve your digestion.

    Since it is made from whole-food ingredients, you can take as much as you feel necessary. We recommend you start with 1-2 teaspoons. You can always take more if your symptoms do not subside. For persistent heartburn or indigestion, be sure to talk to your doctor.

  • Why Does Your Label Say Don't Put Maty's Vapor Rub On Your Face?

    You can never be too careful. We recommend you don’t put Maty’s Vapor Rub on your face to avoid the possibility of it getting in your eyes, which may cause irritation.

  • Why Did You Change Maty's Vapor Rub Formula?

    We removed the wintergreen from Maty’s Vapor Rub formula since it contains a natural plant chemical called salicylate (a primary ingredient in aspirin). Many people are sensitive to salicylates, so that’s why we decided to remove it from our formula. Our new combination of eucalyptus, peppermint, pine, and tea tree essential oils are great for the immune system. We believe this combination will work even better than our previous recipe. If you are a fan of our old vapor rub formula, try our new recipe and let us know what you think!

  • Why Does It State On Your Package That This Product Was Made In A Shared Use Facility?

    Maty’s products are manufactured in a shared use facility. This means there are other products being made within the same facility sharing the same manufacturing assembly lines. However, our facilities are GMP compliant, which is an FDA term that means it complies with “good manufacturing practices” set by the FDA. They regulate the manufacturing of our products and audit the facilities often. They have strict guidelines as to how everything in the facility is managed, processed, and cleaned. These guidelines ensure the products made at the plant are safe for human consumption.

  • Can I Take Maty's Cough Syrup With Other Medications?

    Absolutely. Maty’s products are made with whole food ingredients. This means there is worry about drug interactions.

  • Given The Dosage, Can I Take Too Much Of Maty's Cough Syrup?

    Maty’s products are made with whole food ingredients. This means you can take as much of our cough syrups as you’d like. You can even take them as an immune booster every day.

  • What Is The Difference Between Maty's Family And Kids Cough Syrups?

    There is no difference between the two cough syrups. You’ll find the ingredients are the same. The packaging is different to accommodate labeling for children. That’s it!

  • If Maty's Baby Chest Rub Is Menthol-Free, What Makes It Effective?

    Research suggests that menthol can be an irritant, causing the body to produce more mucus. Although this increase in mucus flow may benefit us when we have a cold, babies have tiny nostrils. This increase in mucous flow may cause respiratory distress in babies. Maty’s Baby Chest Rub combines essential oils that are gentle, soothing, and appropriate for any child over three months.

  • Why Doesn't Maty's Use Petroleum?

    Petroleum jelly is a derivative of oil refining. The problem with petroleum-based products is not the medium itself; it is the byproducts that contaminate the substance during the manufacturing process. Unless all the contaminants are removed, it can potentially be hazardous. Therefore, petroleum jelly is only as good as its refining process.Some of these byproducts are known carcinogens like Polycyclic Aromatic Hydrocarbons (PAHs) and 1,4-Dioxane. They have been studied around the world for work-related exposures. There’s no guarantee that manufacturers can get all the impurities out.Our philosophy is, “If you wouldn’t put it in your mouth, then why would you put it on your skin?” We use only natural oils in our baby ointment, baby chest rub and vapor rub. Skin is your body’s largest organ. Whatever you put on your skin or your child’s skin quickly gets absorbed into the bloodstream. With that in mind, would you want to absorb chemicals and toxins? This is why our products are petroleum free.

  • Are There Any Side Effects From Taking Maty’s Cough Syrups?

    Unless you have a known food allergy to any of our ingredients, there is no need to worry about harmful side effects.

    Maty’s products are unique because they contain whole-food ingredients that you can find in your kitchen. You never have to be concerned about harmful side effects or drug interactions.

  • Are Maty's Products Tested On Animals?

    Maty’s is against animal testing of any kind and all of our products are cruelty-free. We test all of our products on our own kids!

  • ARE THERE NUTS OR SOY IN ANY OF YOUR PRODUCTS?

    None of our products contain soy or any type of nut. However, they are produced in a shared-use facility, so we cannot guarantee any airborne contact. That being said, we manufacture our products in a GMP compliant facility which means there are strict FDA regulations for how everything is processed, cleaned and managed. So the likelihood of any contact with nuts is minimal.

  • HOW OLD DO YOU HAVE TO BE TO TAKE MATY’S COUGH SYRUPS?

    All of our syrups are for ages 1 and up because they contain honey.

  • CAN MATY’S SYRUPS AND CAPSULES BE USED DURING PREGNANCY?

    Yes! We use drug-free, whole food ingredients, so our syrups and capsules are just as safe as your salad dressing and can be used during pregnancy.

  • HOW LONG DO MATY’S PRODUCTS LAST AFTER BEING OPENED?

    All of our products have a 3-year shelf life. Over time, our syrups can get thick (because of the honey), so make sure you shake them really well. Our rubs and ointments will not go bad by bacterial overgrowth or anything that will harm you. If anything, the oils will go rancid. That won't necessarily harm anyone, and it will only start to smell bad. If you open it up and it still smells the way it always did, then it’s still good to use!

  • WHAT HAPPENS IF A CHILD ATE SOME OF MATY’S BABY CHEST RUB OR VAPOR RUB?

    If your child happens to eat some of our All Natural Baby Chest Rub or All Natural Vapor Rub, there’s no need to panic. Since our essential oils are highly diluted, there should not be an issue. If you suspect anything wrong with your child though, call your pediatrician.

  • WHY DOES IT LOOK LIKE MY MATY’S COUGH SYRUP BOTTLE IS ONLY HALF WAY FULL?

  • WHAT IS ZINC GLUCONATE AND IS IT NATURAL?

    Zinc is an essential mineral that aids in strengthening the immune system. It comes from the ground and must be refined and purified before it can be safe for human consumption.

  • WHY DO WE USE BUCKWHEAT HONEY IN OUR NATURAL COUGH SYRUPS?

    Buckwheat honey is one of the darkest honey produced in the United States. In a study conducted by the University of Illinois in 2002, it was found that buckwheat honey had the highest antioxidant activity of the various honeys tested. That’s why we add it to Maty’s Natural Cough Syrups.

  • WHY DON’T I JUST USE PLAIN BUCKWHEAT HONEY INSTEAD OF BUYING MATY’S COUGH SYRUP?

    You could, but you wouldn’t get Maty’s ten immune-boosting ingredients in your teaspoon of honey. We’ve spent years developing our formulas to get the most out of our whole food ingredients!

  • What is the difference between the All Natural Acid Indigestion Relief syrup and Capsules?

    Our All Natural Acid Indigestion Relief syrup works a bit faster than the capsules because of the delivery method. With the liquid, your body doesn't have to take the time to break down the capsule. With that said, the capsules work great to relieve heartburn and indigestion symptoms. It's more about your preferred delivery method. Some people think the capsules are more convenient than the syrup, but one isn't more effective than the other.