Answering your
FAQs.

Because the one universal truth of parenting, is that it comes with a lot of questions.

We don’t claim to have all the answers to raising a family, but we do have a lot of smart, informative answers to the questions that parents ask us most. We’re happy to share them here with you. And feel free to share them with other parents. After all, none of our kids came with an owner’s manual.

General

Are your capsules vegetarian?

Both our All Natural Acid & Indigestion Relief Capsules and our All Natural Super Berry Immune Support Capsules are vegetarian.

Can Maty's syrups and capsules be used during pregnancy?

Talk to the doc. We always advise any woman who is pregnant or breastfeeding to consult with her health care provider before using any new products.

Why does it state on your package that the product was made in a “shared-use” facility?

Where we come from matters. A “shared-use” facility means there are other products being made there that share the same manufacturing assembly lines. Rest assured, our facilities are GMP compliant, which means it complies with “Good Manufacturing Practices” set by the FDA. They regulate the manufacturing, audit the facilities often, and have strict guidelines as to how everything in the facility is managed, processed, and cleaned.

Are Maty’s products tested on animals?

No doggone way. Maty’s is against animal testing of any kind and all of our products are cruelty-free. Our products are researched carefully, time-tested, and used by our kids before you get to use them for your kids!

How long do Maty's products last after being opened?

The time it takes for a three-year-old to turn six! All of our products have a 3-year shelf life and have expiration dates printed on the bottle or container. Over time, our syrups can get thick (because of the honey), so make sure you shake them vigorously before each use.

Why doesn't Maty's use petroleum?

It has to do with byproducts and baby’s skin. Petroleum jelly is a derivative of oil refining which means it may be contaminated with byproducts during the manufacturing process. Unless all the contaminants are removed, it can potentially be hazardous. Petroleum jelly is really only as good as its refining process and there’s no guarantee manufacturers can get all the impurities out. These byproducts are things we’d never want in our products, including known carcinogens like Polycyclic Aromatic Hydrocarbons (PAHs) and 1,4-Dioxane. At Maty’s, our philosophy is, “If you wouldn’t put it in your baby's mouth, then why would you put it on their skin?” After all, whatever you put on your baby’s skin quickly gets absorbed into their bloodstream. That’s why  we use only pure natural oils in our baby products. No toxins. No worries.

Are there nuts or soy in any of your products?

We are nuts about giving you good allergy information. None of our products contain nuts, but the vitamin E we use in many of our topicals is derived from soy. In addition, our products are produced in a shared-use facility, so we cannot guarantee that there is no airborne contact with nuts. That being said, we manufacture our products in a GMP compliant facility which means there are strict FDA regulations for how everything is processed, cleaned, and managed.

What is zinc gluconate and is it natural?

It’s natural, but needs a couple of steps to get to you. Zinc is an essential trace mineral that supports the immune system. It comes from the ground and must be refined and purified before it can be safe for human consumption.

Baby Care

If Maty's Baby Chest Rub is menthol-free, what makes it effective?

Menthol may not be good for all ages. While research suggests menthol can benefit adults by helping the body produce more mucus, this increased mucus flow may cause respiratory distress in babies as their tiny nostrils may not be able to handle it. That’s why Maty’s All Natural Baby Chest Rub combines essential oils that are effective, gentle, soothing, and appropriate for any child over three months. Breathe a sigh of relief.

Cough

Is it possible to take too much of Maty's Cough Syrup?

Don’t overdo it. Maty’s cough syrups are made with whole food ingredients and they are naturally drug free. However, we still recommend following the suggested dosage and use guidelines found on the label. It’s been tested to be just what you need to feel better.

Do Maty's Cough Syrups need to be refrigerated?

We’re cool enough on our own. There is no need to refrigerate Maty’s cough syrups, they can safely be stored at room temperature. However, our delicious honey, which is the main ingredient in our cough syrups, may get thicker over time. We recommend shaking the bottle vigorously before each use to ensure an optimal product experience.

Why does your label say to not put Maty's Vapor Rub on your face?

It’s all about the eyes. When we’re talking about anything that can be near your eyes, you can never be too careful. So, we recommend you don’t put Maty’s All Natural Vapor Rub on your face to avoid the possibility of it getting in your eyes, which may cause irritation.

How old do you have to be to take Maty's Cough Syrups?

Two remedies for two age groups. All of our regular cough syrups are for ages 1 and up because they contain honey. And, our Organic Baby Cough Syrup is safe for babies 3 months and older, as it is agave based.

What happens if a child gets some of Maty's Baby Chest Rub or Vapor Rub in their mouth?

No need to panic. If your child happens to eat some of our All Natural Baby Chest Rub or All Natural Vapor Rub, there’s no need for alarm. Since our essential oils are highly diluted, there should not be an issue. However, if you suspect anything wrong with your child or are concerned about how much they ingested, call your pediatrician right away.

Why did you change Maty's Vapor Rub formula?

We’re sensitive to our customers’ needs. We removed wintergreen from Maty’s All Natural Vapor Rub formula because it contains natural plant substances called salicylates. Since many people are sensitive to salicylates, we didn't want to take a chance. We believe our new combination of eucalyptus, peppermint, pine, and tea tree essential oils will work even better than our previous formula, with no worries about sensitivity. If you are a fan of our old vapor rub formula, try our new Maty’s Vapor Rub and let us know what you think.

Are there any side effects from taking Maty’s Cough Syrups?

Side benefits, not side effects. Maty’s products are unique because they contain whole food ingredients and are naturally drug free. So, they come with lots of benefits for your health and no worries about side effects. However, we always recommend following the suggested use directions on the label and talking to your health care practitioner if you have any concerns.

Why does it look like my Maty's Natural Cough Syrup bottle is only half way full?

You’re getting your fill of goodness. We fill our bottles to 6 Fl. oz. However, since we use pure, whole food ingredients, including honey, they can become thick as they settle. So, we leave the perfect amount of room in our bottles for you to shake well and ensure all of our wholesome ingredients are combined to give you fast, natural relief.

Why do you use buckwheat honey in your Natural Cough Syrups?

Sweet antioxidants. Buckwheat honey is one of the darkest honeys produced in the US and, according to a study by the University of Illinois in 2002, it had the highest antioxidant activity of the honeys tested. That made it the healthiest choice for our cough syrups.

Could I just use plain honey instead of buying Maty's Cough Syrups?

You’d be missing out. You could use honey for anyone over the age of 1. But that teaspoon of honey wouldn’t give you all the other immune supporting ingredients you’ll find in Maty’s Cough Syrups. We’ve spent years developing our formulas to get the most out of our whole food ingredients. Save your honey for your cup of tea.

Digestion

When should I take Maty's Acid & Indigestion Relief and how often?

We are all for whatever works for you. Some people take our All Natural Acid & Indigestion Relief as a preventative before they eat. Other people wait to take it at the first sign of symptoms. You can try it one way and then adjust it as you see fit. For persistent heartburn or indigestion, always consult with your health care practitioner.

What is the difference between the All Natural Acid & Indigestion Relief Syrup and Capsules?

It’s all in the delivery. Our All Natural Acid & Indigestion Relief Syrup is a honey-based liquid compared to the capsule version. Both products are equally effective, the difference is just in the delivery method. Choose either and feel better.

Immune Support

What does your Super Berry Blend consist of?

Our Super Berry Blend is a mix of elderberry, aronia berry, and acerola cherry, all of which work together with our powerful blend of Vitamin C, Vitamin D, and Zinc to support your immune system throughout the year.

How much sugar is in one dose?

Our All Natural Super Berry Immune Support Powders and Capsules all contain 0g of sugar.

Why can’t kids under 4 have the powder?

Our All Natural Super Berry Immune Support Single Serve Packets and Powder were formulated with daily values that are appropriate for ages 4 years and older. Children 1-3 have much lower daily values.

Should I take this every day?

Our All Natural Super Berry Immune Support is safe and effective to take every day, with a powerful blend of Vitamins C, D3, and Zinc plus our Superfood Berry Blend of Elderberry, Acerola Cherry & Aronia Berry, to help support your daily immunity. 

Customer Care

What forms of payment does Maty’s accept?

You can checkout with the following forms of payment: Visa, Mastercard, American Express, Discover, and Diners Club.

I received an error message at checkout. What do I do now?

We’re here to help. Reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at customercare@matys.com or 888-900-MATY.

What shipping options are available?

We are working closely with our external partners and carriers to ensure your Maty’s product(s) can reach you as quickly as possible. Estimated Shipping Time: Standard: 3-5 business days shipping, Expedited: 2 business days shipping, Priority: next business days shipping. Shipping costs are calculated upon checkout. Standard shipping is free on orders of $35 or more.

What’s with the Amazon box/envelope?

At Maty’s, we strive to provide you with the best experience possible, and that includes getting our products to you quickly. To do that, we take advantage of Amazon’s wide distribution network, so keep an eye out for their familiar packaging – it’ll have your Maty’s product(s) inside!

What is typical order processing time?

Orders are processed the next business day after receipt, and will ship out Monday through Saturday (Holidays excluded).
*Orders placed during the COVID-19 outbreak may be delayed 1-2 extra days for processing.

When will my card be charged?

Your credit card will be charged when your order is confirmed.

How do I track my order?

Thank you for entrusting us with your family’s health. To put your mind at ease that we’re working on your order and it’s going to get to you quickly, you can expect the following from us:

A Confirmation Email. We’ll send you one once your order has been placed and we’re working to process it.

A Shipping Confirmation Email. You’ll get this once your order has departed the warehouse. It’ll provide a link to tracking details. If you do not receive this email, be sure to check your spam folder. If your tracking number says that it was delivered, we’ve found that, more often than not, the package is either about to be delivered, or it is already in the building or with a neighbor. You can also find your tracking number by referencing the View Order link in your email or on your account dashboard if you created an account. If you can't locate your order, contact us at customercare@matys.com and we’ll take care of you.

Why should I register/sign up for a Maty’s online account?

We recommend creating an account so it's easier to view your order information and shipment tracking details and be able to checkout faster and easier in the future.

What is your return policy?

Our first priority is your happiness. If for any reason you are not satisfied with a Maty’s product you purchased from us or one of our authorized sellers, you may request a refund or replacement product. Please see our for return/refund instructions.

Can I cancel my order?

Yes, you can cancel your order, but you must indicate the request to cancel immediately and it must be during the normal business hours of our Customer Care Team so they can execute your request (call 888-900-MATY, M-F, 8am to 5pm MTN), otherwise you run the risk of your order being fulfilled and shipped out.

Do you ship to PO Boxes?

Sorry, we don’t ship to PO Boxes. We use a variety of shipping companies and they are not able to deliver to a PO Box.

Do you ship to Canada/internationally?

We do not ship internationally at this time.

Can I combine discount codes?

We are unable to combine multiple discount codes on the same order.

Do you offer a subscription service?

We do not offer subscription services at this time.

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