Answering your
FAQs
Because the one universal truth of parenting, is that it comes with a lot of questions.
We don’t claim to have all the answers to raising a family, but we do have a lot of smart, informative answers to the questions that parents ask us most. We’re happy to share them here with you. And feel free to share them with other parents. After all, none of our kids came with an owner’s manual.
Customer Care
What forms of payment does Maty’s accept?
You can check out with the following forms of payment: Visa, Mastercard, American Express, Discover, and Diners Club. You can also use Apple Pay or Google Pay.
I received an error message at checkout. What do I do now?
We’re here to help. Reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at customercare@matys.com or 888-900-MATY.
What shipping options are available?
We are working closely with our external partners and carriers to ensure your Maty’s product(s) can reach you as quickly as possible. Estimated Shipping Time: Standard: 3-5 business days shipping, Expedited: 2 business days shipping. Shipping costs are calculated upon checkout. Standard shipping is free on orders of $35 or more.
What’s with the Amazon box/envelope?
At Maty’s, we strive to provide you with the best experience possible, and that includes getting our products to you quickly. To do that, we take advantage of Amazon’s wide distribution network, so keep an eye out for their familiar packaging – it’ll have your Maty’s product(s) inside!
When will be card be charged?
Your credit card will be charged when your order is confirmed.
How do I track my order?
Thank you for entrusting us with your family’s health. To put your mind at ease that we’re working on your order and it’s going to get to you quickly, you can expect the following from us:
A Confirmation Email. We’ll send you one once your order has been placed and we’re working to process it.
A Shipping Confirmation Email. You’ll get this once your order has departed the warehouse. It’ll provide a link to tracking details. If you do not receive this email, be sure to check your spam folder. If your tracking number says that it was delivered, we’ve found that, more often than not, the package is either about to be delivered, or it is already in the building or with a neighbor. You can also find your tracking number by referencing the View Order link in your email or on your account dashboard if you created an account. If you can’t locate your order, contact us at customercare@matys.com and we’ll take care of you.
Why should I register/sign up for a Maty’s online account?
We recommend creating an account so it's easier to view your order information and shipment tracking details and be able to check out faster and easier in the future.
What is your return policy?
Our first priority is your happiness. If for any reason you are not satisfied with a Maty’s product you purchased from us or one of our authorized sellers, you may request a refund or replacement product. Please see our return/refund instructions.
Can I cancel my order?
Once your order is placed it cannot be changed or canceled. If you need immediate assistance, please contact our Customer Care Team by calling 888-900-MATY, M-F, 8am to 5pm MST.
Do you ship to PO Boxes?
Sorry, we don’t ship to PO Boxes. We use a variety of shipping companies, and they are not able to deliver to a PO Box.
Do you ship to Canada/internationally?
We do not ship internationally at this time.
Can I combine discount codes?
We are unable to combine multiple discount codes on the same order.
Do you offer a subscription service?
We do not offer subscription services at this time.
What is typical oder processing time?
Orders are processed the next business day after receipt and will ship out Monday through Saturday (Holidays excluded). If you have questions about your order, please contact our Customer Care Team by calling 888-900-MATY.
General
Are your capsules vegetarian?
Our Acid & Indigestion Relief Capsules, Super Berry Immune Support Capsules and Constipation Relief Capsules are vegetarian.
Can Maty’s syrups and capsules be used during pregnancy?
Talk to the doc. We always advise any woman who is pregnant or breastfeeding to consult with her health care provider before using any new products.
Why does it state on your package that the product was made in a “shared-use” facility?
Where we come from matters. A “shared-use” facility means there are other products being made there that share the same manufacturing assembly lines. Rest assured, our facilities are GMP compliant, which means it complies with “Good Manufacturing Practices” set by the FDA. They regulate the manufacturing, audit the facilities often, and have strict guidelines as to how everything in the facility is managed, processed, and cleaned.
Are Maty’s products tested on animals?
No doggone way. Maty’s is against animal testing of any kind and all of our products are cruelty-free. Our products are researched carefully, time-tested, and used by our kids before you get to use them for your kids!
Do your products contain alcohol?
Maty’s products may contain trace amounts of alcohol due to the natural fermentation of our Apple Cider Vinegar. No alcohol is ever ‘added’ to our products.
Why doesn’t Maty’s use petroleum?
It has to do with byproducts and baby’s skin. Petroleum jelly is a derivative of oil refining which means it may be contaminated with byproducts during the manufacturing process. Unless all the contaminants are removed, it can potentially be hazardous. Petroleum jelly is really only as good as its refining process and there’s no guarantee manufacturers can get all the impurities out. These byproducts are things we don’t want in our products, including known carcinogens like Polycyclic Aromatic Hydrocarbons (PAHs) and 1,4-Dioxane. At Maty’s, our philosophy is, “If you wouldn’t put it in your baby's mouth, then why would you put it on their skin?” After all, whatever you put on your baby’s skin quickly gets absorbed into their bloodstream. That’s why we use only pure natural oils in our baby products. No toxins. No worries.
Are there nuts or soy in any of your products?
We are nuts about giving you good allergy information. None of our products contain nuts, but the vitamin E we use in many of our topicals is derived from soy. In addition, our products are produced in a shared-use facility, so we cannot guarantee that there is no airborne contact with nuts. That being said, we manufacture our products in a GMP compliant facility which means there are strict FDA regulations for how everything is processed, cleaned, and managed.
What is zinc gluconate and is it natural?
It’s natural but needs a couple of steps to get to you. Zinc is an essential trace mineral that supports the immune system. It comes from the ground and must be refined and purified before it can be safe for human consumption.
Baby Care
If Maty’s Baby Chest Rub is menthol-free, what makes it effective?
Menthol may not be good for all ages. While research suggests menthol can benefit adults by helping the body produce more mucus, this increased mucus flow may cause respiratory distress in babies as their tiny nostrils may not be able to handle it. That’s why Maty’s Baby Chest Rub combines essential oils that are effective, gentle, soothing, and appropriate for any child over three months. Breathe a sigh of relief.
Is Maty's Baby Chest Rub okay to use after the expiration date?
Yes. Maty's Baby Chest Rub contains natural oils. Since oils do not have an indefinite lifespan, they can go rancid after a long time, and while it’s possible the ointment may smell “off”, it's still safe to use.
What happens if a child gets some of Maty's Baby Chest Rub or Vapor Rub in their mouth?
Although our Baby Chest Rub is intended to be used externally on the skin and not ingested, it should be okay. We always recommend monitoring your child closely and contacting your doctor right away if you have any concerns.
What is the difference between your Baby Chest Rub and your Vapor Rub?
Maty's Baby Chest Rub has essential oils like chamomile & lavender to relax & soothe babies 3 months & older. Our Vapor Rub contains menthol in the form of peppermint essential oil. Since menthol isn't safe for babies, it's not in our Baby Chest Rub.
Should this product look white or yellow?
Since we use clean ingredients there may be slight variations to the look and feel of each container of our Baby Chest Rub.
Why doesn’t Maty’s use petroleum?
Petroleum jelly may be a byproduct of petrolatum. Due to potential variations in the refining process, you never truly know how toxic your petroleum-based product may be. That’s why all of Maty’s products are petroleum-free.
I used to get this product in a jar. Is the formula different now that it's in a tube?
We have transitioned our Baby Eczema Relief from a jar to an easy-to-squeeze tube for your convenience. Our Eczema Relief tube contains Colloidal Oatmeal instead of Sulphur 7X HPUS.
Is Maty's Baby Eczema Relief okay to use after the expiration date?
Maty's Baby Eczema Relief contains natural oils. Since oils do not have an indefinite lifespan, they can go rancid after a long time and the ointment may smell “off”. While it's still safe to use, we suggest using a product that is not expired.
What is the difference between your Baby Ointment, Baby Diaper Rash Relief, and Baby Eczema Relief?
Maty's Baby Ointment can be used all over the body to create a moisture barrier and help nourish & protect the skin. Maty's Baby Diaper Rash Relief helps treat existing diaper rash and Maty's Eczema Relief is excellent for flare-ups caused by eczema.
Can I use this product on my face?
We do not recommend using this product directly on the face. If your baby has eczema on their face, please consult with your pediatrician.
Is Multipurpose Baby Ointment compatible with cloth diapers?
Our Multipurpose Baby Ointment is compatible with cloth diapers.
What is the difference between your Baby Ointment and your Baby Diaper Rash Relief?
Maty's Baby Ointment can be used all over the body and on a frequent basis to create a moisture barrier and help nourish & protect the skin. Maty's Baby Diaper Rash Relief is excellent for flare-ups and helps treat existing diaper rash.
Why does the texture of the ointments vary?
If you experience a harder texture due to temperature changes, we recommend exchanging the product at the store of purchase. In the case of separated oils in the ointment, try massaging the tube to combine them. If the issue persists, it is advisable to return to the store and exchange for a new one.
Can I use Maty’s Baby Multipurpose Ointment on nipples when breastfeeding?
Our Multipurpose Baby Ointment is made with pure, healthy oils that resemble the natural oils of your skin so it’s great to put anywhere your body needs a little TLC. We do not recommend using the ointment prior to breastfeeding since it’s intended to be used externally on the skin and not ingested.
Is Maty’s Diaper Rash Relief compatible with cloth diapers?
We understand there may be concerns about using cloth diapers with ointments containing zinc. Due to our lower percentage of zinc oxide (at 1%), it should be fine to use our ointment with cloth diapers. You may also be interested in trying our Multipurpose Baby Ointment which is zinc-free and compatible with cloth diapers. It helps relieve dry skin and irritation and can be used as a moisture barrier to help prevent diaper rash.
Can I use Maty’s Diaper Rash Relief for other purposes besides relieving diaper rash?
This product is intended to help soothe and prevent diaper rash. If you're looking for a product to help with other things such as dry skin, cradle cap, chapped lips, cuts and scrapes, and more, we recommend Maty's Multipurpose Baby Ointment.
Simply Breathe Nasal Ointment
Does Simply Breathe Nasal Ointment have a scent to it?
While Maty’s Nasal Ointment does not contain any artificial fragrances, it does contain Tamanu Oil, which has a strong, deep, earthy scent with a touch of nutty notes. Invisible relief that is petroleum and artificial fragrance-free.
Why does Simply Breathe Nasal Ointment contain cayenne pepper, will it hurt my nose?
Cayenne Pepper is an antioxidant that helps relieve dryness, thin fluids, invigorate the sinuses, and reduce inflammation. There is a small amount in the formula, and we don’t anticipate irritation. We recommend testing on a small area.
What is Simply Breathe Nasal Ointment best used for?
Maty's Nasal Ointment helps soothe & moisturize dry nasal passages due to frequent nose blowing, dry climate, CPAP/BiPAP use, air travel, nosebleeds, oxygen therapy, and more. This product is not intended to relieve congestion.
How is Simply Breathe Nasal Ointment different?
Maty’s Simply Breathe Nasal Ointment offers relief for dry, irritated noses without any nasal drip mess.
Cough
Is it possible to take too much of Maty’s Baby Cough Syrups?
Our Baby Cough Syrup is made with whole food ingredients and is naturally drug free so you can administer it as often as needed. Although we do not provide a specific amount of time to wait between doses for our Baby Cough Syrup, we can tell you that our suggested use for our other cough syrups is every 3 hours if needed
Do Maty’s Cough Syrups need to be refrigerated?
We’re cool enough on our own. There is no need to refrigerate Maty’s cough syrups, they can safely be stored at room temperature. However, they may get thicker over time. We recommend shaking the bottle vigorously before each use to ensure an optimal product experience.
How old do you have to be to take Maty’s Baby Cough Syrups?
Our cough syrup for babies is safe for babies 3 months and older, as it is agave based.
How long do Maty’s Baby Cough Syrups last after being opened?
Since we use mostly food-based ingredients, we recommend discarding the product 90 days (about 3 months) after opening. We also don't use preservatives or fillers to extend the shelf life because for us, baby's safety comes first.
Why does your label say to not put Maty’s Vapor Rub on your face?
It’s all about the eyes. When we’re talking about anything that can be near your eyes, you can never be too careful. So, we recommend you don’t put Maty’s Vapor Rub on your face to avoid the possibility of it getting in your eyes, which may cause irritation.
What happens if a child gets some of Maty’s Vapor Rub in their mouth?
No need to panic. If your child happens to eat some of our Vapor Rub, there’s no need for alarm. Since our essential oils are highly diluted, there should not be an issue. However, if you suspect anything wrong with your child or are concerned about how much they ingested, call your pediatrician right away.
At what age can I use Maty’s Vapor Rub?
Maty’s Vapor Rub was formulated for ages 2 years and up. If you need a decongestant rub for ages younger than 2 years, Maty’s also makes a Baby Chest Rub, safe for ages 3 months and up.
How does Maty’s Vapor Rub differ from Maty’s Baby Chest Rub?
Each product has carefully chosen ingredients that make up their unique formulations. Both work well, but there is a difference. The baby chest rub is made with essential oils from chamomile, lavender, dill weed, patchouli, eucalyptus radiata and coriander. These are mild, diluted essential oils to relax and soothe your little one ages 3 months up. The vapor rub is made with a clean menthol alternative called peppermint essential oil. The other essential oils in our vapor rub are eucalyptus globulous, tea tree, and pine.
How is this product different from others on the market?
Maty's Organic Cough Syrups are made with clean, USDA Certified Organic ingredients. They are free from artificial dyes & flavors and melatonin. Maty’s cough syrups also contain Zinc for added immune support in every spoonful!
Will the Goodnight Cough Syrup make my child sleepy?
They are made with natural, drug-free ingredients, so they will not make you drowsy. But there is chamomile tea in it that has a calming effect and nutmeg that promotes peaceful sleep.
Why does it look like my Maty's Cough Syrup bottle is only half full?
Since we use whole food ingredients like honey, our cough syrups can become thick as they settle. We leave enough room in our bottles for you to shake well and ensure all ingredients are combined prior to use.
How long do Maty’s Cough Syrups last after being opened?
Since we use mostly food-based ingredients, we recommend discarding the product 90 days after opening. We also don't use preservatives or fillers to extend the shelf life because for us, safety comes first.
What is the difference between the mucus cough syrup and the other cough syrups you offer?
This cough syrup helps by loosening mucus during the day with Ivy Leaf. The difference between our Adult & Children's cough syrups is the amount of Zinc per dose.
What is the difference between the Daytime cough syrup and the Nighttime cough syrup?
Both cough syrups use honey to calm coughs due to dry, irritated throats. Maty's nighttime cough syrup has chamomile tea & nutmeg to promote peaceful sleep while our daytime cough syrup doesn't have these sleep-promoting ingredients.
Is your Organic Mucus Cough Syrup an expectorant?
Although our Organic Mucus Cough Syrup is not labeled as an expectorant, it's specially created with whole food ingredients that help thin and break up the yucky stuff. It also contains organic honey that helps soothe coughs due to dry, irritated throats.
SUPPLEMENTS
When should I take Maty's Constipation Relief and how often?
Take 2 capsules with 8 ounces of water, preferably at bedtime, to relieve symptoms. It may take 6-12 hours to produce a bowel movement.
How is this product different from others on the market?
Maty's uses clean, botanical ingredients that you can pronounce. With ingredients like Senna Leaf & Plum, you get drug-free relief from occasional constipation without worries. We also include Psyllium Husk to help soften stool so it's easier to go!
What is the full list of ingredients?
Maty's Constipation Relief contains Psyllium Husky, Senna Leaf Extract, Plum Fruit, Rice Extract Blend (Rice Bran Extract, Rice Hulls, Gum Arabic, Sunflower Oil), and Hypromellose Capsule.
Are there nuts or soy in any of your products?
Our products are produced in a shared-use facility, so we cannot guarantee that there is no airborne contact with nuts. That being said, we manufacture our products in a GMP compliant facility which means there are strict FDA regulations for how everything is processed, cleaned, and managed.
What does Picky Kid’s Green Blend taste like?
Our Picky Kids Green Blend has a mild, earthy taste. Several reviews note that kids don't even taste it after mixing with food!
How should I store Picky Kids Green Blend and how long is it good for?
Maty’s Picky Kids Green Blend has a shelf life of 2 years. We recommend storing this product in a cool, dry place.
Does Picky Kids Green Blend contain fiber?
Maty’s Picky Kids Green Blend does not contain Fiber. However, this product does offer other key vitamins and minerals your child needs like 132% DV Vitamin B6, 22% DV Vitamin C, 6% DV Vitamin A and 2% DV Iron.
Do the fruits and vegetables in Picky Kids Green Blend retain their nutrients after being dried and ground?
Yes. The vegetables are dehydrated and blended into a fine powder. This dehydration, which does not involve extreme heat, maintains the original nutrient value of the fresh vegetables.
How many servings of fruits and veggies does Picky Kids Green Blend replace?
Picky Kids Green Blend is not intended to substitute fresh fruits and veggies in your child's diet. It's meant to complement a balanced diet for picky eaters who may struggle to eat enough fruit and vegetables. By incorporating our powder into meals and snacks, you can feel more confident that your child is still receiving vital nutrients
What does your Super Berry Blend consist of?
Our Super Berry Blend is a mix of elderberry, aronia berry, and acerola cherry, all of which work together with our powerful blend of Vitamin C, Vitamin D, and Zinc to support your immune system throughout the year.
How much sugar is in one dose of Super Berry Immune Support?
Our Super Berry Immune Support Powders and Capsules all contain 0g of sugar.
Should I take Super Berry Immune Support every day?
Our Super Berry Immune Support is safe and effective to take every day, with a powerful blend of Vitamins C, D3, and Zinc plus our Superfood Berry Blend of Elderberry, Acerola Cherry & Aronia Berry, to help support your daily immunity.
Digestion
When should I take Maty’s Acid & Indigestion Relief and how often?
We are all for whatever works for you. Some people take our Acid & Indigestion Relief as a preventative before they eat. Other people wait to take it at the first sign of symptoms. You can try it one way and then adjust it as you see fit. For persistent heartburn or indigestion, always consult with your health care practitioner.
What is the difference between the Acid & Indigestion Relief Capsules and Gummies?
It’s all in the delivery. Our Acid & Indigestion Relief Capsules are recommended for ages 12 and older and the indigestion gummies are a great-tasting chewable safe for ages 4 years and older. Both products are equally effective, the difference is just in the delivery method. Choose either and feel relief.
Does this product contain soy or gluten?
There is no soy or gluten in this product; however, our products are produced in a GMP compliant shared use facility. There are strict FDA guidelines for how everything is processed, cleaned & managed. The likelihood of any contamination is minimal.
Can Maty’s capsules be used during pregnancy?
Talk to the doc. We always advise any woman who is pregnant or breastfeeding to consult with her health care provider before using any new products.
How are Maty’s Acid & Indigestion products different?
Heartburn can be caused by too little stomach acid! That's why we use ingredients like apple cider vinegar to give you a pro-acid approach to heartburn relief – that really works!
Can you mix Children’s Digestive Support into water?
We suggest pouring our Children's Digestive Support directly onto the tongue as it dissolves instantly, however others have found mixing it with some small amount of water works just as well for their children.
How should I store Children’s Digestive Support and how long is it good for?
Maty’s Kid’s Digestive Support has a shelf life of 2 years. We recommend storing this product in a cool, dry place.
Is Children’s Digestive Support sugar free?
Maty's Kid's Digestive Support does not contain any added sugars.
How often should my child take Children’s Digestive Support?
Your child only needs 1 stick pack a day to support digestive health and regularity.
Buy With Prime
What is Buy with Prime and how does it work?
Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.
Do I have to be an Amazon Prime member to use Buy with Prime?
Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores.
What shipping options are available?
We are working closely with our external partners and carriers to ensure your Maty’s product(s) can reach you as quickly as possible. Estimated Shipping Time: Standard: 3-5 business days shipping, Expedited: 2 business days shipping. Shipping costs are calculated upon checkout. Standard shipping is free on orders of $35 or more.
What’s with the Amazon box/envelope?
At Maty’s, we strive to provide you with the best experience possible, and that includes getting our products to you quickly. To do that, we take advantage of Amazon’s wide distribution network, so keep an eye out for their familiar packaging – it’ll have your Maty’s product(s) inside!
How do I apply a coupon code to eligible products that offer Buy with Prime?
Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.
Can I use Amazon Gift Cards or Amazon promotional discounts when I check out using Buy with Prime?
No, Amazon.com Gift Cards and promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.
Can I set up a subscription using Buy with Prime?
No, Buy with Prime doesn’t support subscriptions.
Where can I check the status of my order?
There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.
What happens if my order is late?
Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- Other carrier-related delays
If you don’t receive your order in the estimated time frame, we recommend that you:
- Wait 48 hours to allow for unexpected delays.
- Confirm the correct shipping address in your order details.
- Check the status of your order on the order details page by clicking on the link in your order confirmation email or in your Amazon account.
- Check the status of your package with the tracking link included in your shipping confirmation email.
If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.
Who do I contact for questions about or issues with my Buy with Prime order?
For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more