Because the one universal truth of parenting, is that it comes with a lot of questions.
We don’t claim to have all the answers to raising a family, but we do have a lot of smart, informative answers to the questions that parents ask us most. We’re happy to share them here with you. And feel free to share them with other parents. After all, none of our kids came with an owner’s manual.
Customer Care
What forms of payment does Maty’s accept?
I received an error message at checkout. What do I do now?
What shipping options are available?
What’s with the Amazon box/envelope?
When will be card be charged?
How do I track my order?
Thank you for entrusting us with your family’s health. To put your mind at ease that we’re working on your order and it’s going to get to you quickly, you can expect the following from us:
A Confirmation Email. We’ll send you one once your order has been placed and we’re working to process it.
A Shipping Confirmation Email. You’ll get this once your order has departed the warehouse. It’ll provide a link to tracking details. If you do not receive this email, be sure to check your spam folder. If your tracking number says that it was delivered, we’ve found that, more often than not, the package is either about to be delivered, or it is already in the building or with a neighbor. You can also find your tracking number by referencing the View Order link in your email or on your account dashboard if you created an account. If you can’t locate your order, contact us at customercare@matys.com and we’ll take care of you.
Why should I register/sign up for a Maty’s online account?
What is your return policy?
Can I cancel my order?
Do you ship to PO Boxes?
Do you ship to Canada/internationally?
Can I combine discount codes?
Do you offer a subscription service?
What is typical oder processing time?
General
Are your capsules vegetarian?
Can Maty’s syrups and capsules be used during pregnancy?
Why does it state on your package that the product was made in a “shared-use” facility?
Are Maty’s products tested on animals?
Do your products contain alcohol?
Why doesn’t Maty’s use petroleum?
Are there nuts or soy in any of your products?
What is zinc gluconate and is it natural?
Baby Care
If Maty’s Baby Chest Rub is menthol-free, what makes it effective?
Is Maty's Baby Chest Rub okay to use after the expiration date?
What happens if a child gets some of Maty's Baby Chest Rub or Vapor Rub in their mouth?
What is the difference between your Baby Chest Rub and your Vapor Rub?
Should this product look white or yellow?
Why doesn’t Maty’s use petroleum?
I used to get this product in a jar. Is the formula different now that it's in a tube?
Is Maty's Baby Eczema Relief okay to use after the expiration date?
What is the difference between your Baby Ointment, Baby Diaper Rash Relief, and Baby Eczema Relief?
Can I use this product on my face?
Is Multipurpose Baby Ointment compatible with cloth diapers?
What is the difference between your Baby Ointment and your Baby Diaper Rash Relief?
Why does the texture of the ointments vary?
Can I use Maty’s Baby Multipurpose Ointment on nipples when breastfeeding?
Is Maty’s Diaper Rash Relief compatible with cloth diapers?
Can I use Maty’s Diaper Rash Relief for other purposes besides relieving diaper rash?
Simply Breathe Nasal Ointment
Does Simply Breathe Nasal Ointment have a scent to it?
Why does Simply Breathe Nasal Ointment contain cayenne pepper, will it hurt my nose?
What is Simply Breathe Nasal Ointment best used for?
How is Simply Breathe Nasal Ointment different?
Cough
Is it possible to take too much of Maty’s Baby Cough Syrups?
Do Maty’s Cough Syrups need to be refrigerated?
How old do you have to be to take Maty’s Baby Cough Syrups?
How long do Maty’s Baby Cough Syrups last after being opened?
Why does your label say to not put Maty’s Vapor Rub on your face?
What happens if a child gets some of Maty’s Vapor Rub in their mouth?
At what age can I use Maty’s Vapor Rub?
How does Maty’s Vapor Rub differ from Maty’s Baby Chest Rub?
How is this product different from others on the market?
Will the Goodnight Cough Syrup make my child sleepy?
Why does it look like my Maty's Cough Syrup bottle is only half full?
How long do Maty’s Cough Syrups last after being opened?
What is the difference between the mucus cough syrup and the other cough syrups you offer?
What is the difference between the Daytime cough syrup and the Nighttime cough syrup?
Is your Organic Mucus Cough Syrup an expectorant?
SUPPLEMENTS
When should I take Maty's Constipation Relief and how often?
How is this product different from others on the market?
What is the full list of ingredients?
Are there nuts or soy in any of your products?
What does Picky Kid’s Green Blend taste like?
How should I store Picky Kids Green Blend and how long is it good for?
Does Picky Kids Green Blend contain fiber?
Do the fruits and vegetables in Picky Kids Green Blend retain their nutrients after being dried and ground?
How many servings of fruits and veggies does Picky Kids Green Blend replace?
What does your Super Berry Blend consist of?
How much sugar is in one dose of Super Berry Immune Support?
Should I take Super Berry Immune Support every day?
Digestion
When should I take Maty’s Acid & Indigestion Relief and how often?
What is the difference between the Acid & Indigestion Relief Capsules and Gummies?
Does this product contain soy or gluten?
Can Maty’s capsules be used during pregnancy?
How are Maty’s Acid & Indigestion products different?
Can you mix Children’s Digestive Support into water?
How should I store Children’s Digestive Support and how long is it good for?
Is Children’s Digestive Support sugar free?
How often should my child take Children’s Digestive Support?
Buy With Prime
What is Buy with Prime and how does it work?
Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.
Do I have to be an Amazon Prime member to use Buy with Prime?
What shipping options are available?
What’s with the Amazon box/envelope?
How do I apply a coupon code to eligible products that offer Buy with Prime?
Can I use Amazon Gift Cards or Amazon promotional discounts when I check out using Buy with Prime?
No, Amazon.com Gift Cards and promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.
Can I set up a subscription using Buy with Prime?
Where can I check the status of my order?
What happens if my order is late?
Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- Other carrier-related delays
If you don’t receive your order in the estimated time frame, we recommend that you:
- Wait 48 hours to allow for unexpected delays.
- Confirm the correct shipping address in your order details.
- Check the status of your order on the order details page by clicking on the link in your order confirmation email or in your Amazon account.
- Check the status of your package with the tracking link included in your shipping confirmation email.
If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.
Who do I contact for questions about or issues with my Buy with Prime order?
For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more