We’re so confident that you’ll love Maty’s natural remedies that we will guarantee them. If you aren’t satisfied with one of our products, we’ll provide you with a full refund.
At Maty’s, we stand behind our products and quality controls. If for any reason you are not satisfied with a Maty’s product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Maty’s Love It Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To submit a Guarantee request, please contact our customer care professionals through our website, via email (firstname.lastname@example.org), or by phone (888-900-MATY) to provide information regarding where and when you purchased your product and the reasons why you were dissatisfied with the product. In order to process your request for a refund or replacement product, Maty’s will request information about the retailer from whom you purchased the product and the date purchased.
You must submit your Guarantee request within 90 days of the date of purchase.
Maty’s reserves the right to verify information, require a valid proof of purchase, require the customer to return the product at issue to Maty’s, and to deny Guarantee requests at its discretion in cases of suspected fraud or where Maty’s concludes that the consumer has abused the Guarantee. Maty’s may amend or terminate the Love it Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized Maty’s seller, please contact us at 888-900-MATY.