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Buy With Prime - FAQ

What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.

Do I have to be an Amazon Prime member to use Buy with Prime?
Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores.
How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?
When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.
Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?
Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.
How do I apply a coupon code to eligible products that offer Buy with Prime?
Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.
Can I use Amazon Gift Cards or Amazon promotional discounts when I check out using Buy with Prime?

No, Amazon.com Gift Cards and promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

Can I set up a subscription using Buy with Prime?
No, Buy with Prime doesn’t support subscriptions.
Where can I check the status of my order?
There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.
What happens if my order is late?

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • Other carrier-related delays

If you don’t receive your order in the estimated time frame, we recommend that you:

  • Wait 48 hours to allow for unexpected delays.
  • Confirm the correct shipping address in your order details.
  • Check the status of your order on the order details page by clicking on the link in your order confirmation email or in your Amazon account.
  • Check the status of your package with the tracking link included in your shipping confirmation email.

If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.

Who do I contact for questions about or issues with my Buy with Prime order?

For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more

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